Solutions that optimise efficiency and transform the guest experience

For hotels and hospitality businesses, efficient visitor management is more important than in
virtually any other commercial setting.

A hotel stay for most people is usually a much-anticipated event, whether it is for pleasure or business, for a special occasion or an important working trip. So, an impressive, smooth, and efficient welcome for every guest is vital.But this must be balanced against the need for security and safety, and the constant pressure to run services efficiently, even at the busiest times.

The reputation of a hotel or resort depends entirely on customer satisfaction and the good opinion guests, never more so than in the age of online reviews. So, earning that favourable opinion, creating, and maintaining a positive impression, is vital at every stage of guest interaction – from the moment the guest makes their initial reservation online, through the arrival and check-in process, to accessing guest services and using hotel facilities during their stay, right up until check-out and departure.Hotels may only get one chance to make a good first impression, but there are countless opportunities to make a bad one – through inefficiency, inability to deal with peaks in demand, or just simple failures in service.

Maxxess integrated solutions are now deployed in some of the world’s newest, best reviewed and luxury hotels worldwide as well as marinas and leisure complexes. Our technology is being used to combine core back-of-house and front-of-house systems, not just to avoid the pitfalls of inefficiency and poor service, but to actively impress, surprise and delight guests.

Good service is impossible without orderly operations, with your people always in control

Over-stretched staff who are stressed and tired cannot provide good service. It’s therefore essential to give your hotel teams the most efficient systems and tools, to free them from cumbersome processes and unnecessary tasks, keep them in control of events, and give them the time to attend to guests in a courteous and friendly way.

When you link together all your core systems, front- and back-of-house, you give your hotel managers and their teams an essential advantage. Rather than having to struggle with multiple, siloed systems for different tasks, they’ll be able to manage everything from a single user interface.

From access control to building management, from fire to intercom, from visitor management systems to essential back-office systems, Maxxess makes it all seamless.For hotels and leisure businesses, property developers and management companies, architects, security consultants, and system integrators we combine flexibility and ease of use with total certainty.

Security and safety upgrades made easy

Maxxess also makes it easy to upgrade your hotel security and safety, at any stage, to address new risks or to comply with new regulations.

For example, in the future it will become increasingly important to reduce hygiene risks and adapt to new ventilation standards, or to comply with ever-stricter energy efficiency rules. With eFusion as your foundation platform, you can adapt to these changes.

And you can quickly add in new video cameras, access control devices, alarms and IoT appliances. Widely used devices and systems from more than 60 leading technology vendors already available as off-the-shelf integrations.

And our ecosystem of technology partners is constantly expanding to meet the needs of our leading hotel clients, giving you the assurance of total future flexibility.

Set up with door controllers to integrate with ASSA ABLOY wireless, electronic locks.

This will give your guests the option to use traditional RFID key cards or their personal smartphones for access to rooms and safety deposit boxes. Guests using mobile access not only benefit from smoother check-in and greater convenience but also reduced exposure to hygiene risks from touching surfaces.

Easy to adopt the latest smart tools, such as AI-enabled video analytics.

Popular AI-assisted functions now include object and loitering detection, density and overcrowding monitoring, heatmapping, and people counting that today many of those tools used to prevent the spread of COVID-19 and meet compliance standards. Yet critically they provide longer term value providing hotel managers with actionable data and intelligence to continually improve their guest experiences. Automatic notifications can easily be configured to send alerts to staff mobile devices – so, for example, additional staff can be alerted to assist reception teams if guests are kept waiting too long, when receptions maybe unmanned and somebody approaches the lobby, or to alert hospitality managers to overcrowding at breakfast buffets or bars areas during peak times.

Integrates with leading VMS managementsystems and video hardware.

Giving you the widest choice of camera solutions for affordable coverage of key areas, internally and externally, in all lighting conditions. From elevators and corridors to lobbies and swimming pools, from guest room doors to restricted staff areas, your video system can provide enhanced, real-time situational awareness, allowing duty managers to see exactly what’s going on, 24/7. Ensuring automatic image capture for door entry events and forced doors are also becoming more essential as hotels look to step up guest safety and security.

Ensuring a warm welcome for your guests

The Maxxess eVisitor visitor management solution takes pressure off your reception teams and makes it easy for your guests to check-in and gain access to hotel services and facilities.

Linking to your databases and hotel guest systems, eFusion streamlines the arrivals process and includes options for contactless check-in using QR codes.

It can be set up to assign parking spaces, grant access, and automatically log guests onto your Wi-Fi network.

And the benefits needn’t be limited to your guests – staff, contractors and other approved visitors can experience the same efficient processes. And Maxxess solutions can be extended and adapted, with limitless options for streamlining your operations

Essential benefits and advantages for hotels and leisure settings

Find out how Maxxess is mitigating risk, increasing operational efficiency, and enhancing the guest experiences for hotels, resorts, hospitality, and leisure businesses worldwide.